of video of sheila jackson lee. what is this? >> well, we found some video. got that elvis hair. >> a hair cut might be nice. that would be one step in the right direction. >> sheila jackson lee is having a town hall meeting. she is sitting there talking on the phone. a person is asking her a question. this is like what seems like the beginning of this thing. believe it or not, we are watching her on the phone, right? there is a woman asking her a question about health care. it seems on its face to be very -- well, yeah. thanks, angie. rude. i am trying to find the words. >> rude, awkward? >> it is not awkward. i tell this to my kids all the time, stop texting or get off the phone when your mother or father or an adult is talking to you. that's not something you want to do. at the very least, its improper telephone etiquette. >> what was the question? what's the full scoop? >> the question doesn't come into play. it was a fair question that was being asked of her of someone who wanted to know more about health care and was asking her a question about how much it is going to cost

is probably a distraction. but what sheila jackson lee has done is not because sheila jackson lee has a consistent history of serving her constituents. >> okay. >> and i served that lady by having a town hall meeting that she could come to in the middle of the day. >> i get it. >> i look forward to working with you. >> we are out of time. congresswoman, very courageous of you to come on. i know it's a difficult thing. wolf blitzer is standing by. he, too, will be covering stories like this in "the situation room." >>> rick, thank you. happening now, something the white house is doing raising some eyebrows out there. it involves health care reform and possibly your e-mail inbox. >>> a convicted bomber seeks mercy. he's in prison for a notorious terrorist act, the bombing of pan am flight 103, killing a lot of americans. now outrage. he may soon be set free after serving only about eight years. >>> and plane down. it ditches in the middle of the sea, and a pilot stands on the plane as it sinks. you might not believe what happened next. one witness said, and i'm quoting now, i thought i'

this video making the rounds. sheila jackson lee on a cell phone at a town hall meeting as a cancer survivor was asking a question. someone was heard saying she's not even listening. she said she was not taking a call, she was calling a congressional hot line with answers to health care questions. joining us now, candy crowley, tom foreman and joe jackson. it certainly looks leak a literal representation of the common complaint which you've no doubt heard. you've been at these town hall meetings that members of congress aren't listening to their constituents' complaints. >> i see a political ad coming with that. it's emblem attatic, something people can use for campaign purposes. i think i've heard probably at every town hall meeting i was at yesterday, there were four of them, i heard one person say to iowa senator chuck grassley, we don't know what's going on. we don't feel as if anyone is listening to us. it's a common complaint, i have to say. people always feel that representatives of congress don't listen to people like them as they say. the fact of the matter is that right no

. gretchen: tracy miller was the woman who goes to the town hall meeting in texas. her congress member there sheila lee jackson takes her question -- by the way she is a cancer survivor. speaking out asking a question. the camera pans away. what is sheila jackson lee doing while tracy is asking her the question? steve: she is on the phone. gretchen: she is on her cell phone. jackson lee later explained to i think it was the hill or "roll call" newspaper down in washington what she was doing was speaking to somebody at the i-there is a hotline that's been set up so you can get quick answers to somebody. she was talking to somebody on the hotline to get some answers to some questions. extraordinarily the woman had not asked a question yet. and, yet, there she was doing it anyway, she was on -- sheila jackson lee was on greta the other day. greta was trying to get her you know are you going to apologize? do you feel bad? were you rude? here is what the congresswoman had to say. >> i certainly can understand if offense was taken. it was not meant to be. and i hope that tracy will come to my town hall meetings as i